Frequently Asked Questions (FAQ)
1. What are the features of your products? Answer: Our products are characterized by high quality, durability, and innovative design. We use the most advanced materials and technologies to ensure our products meet our customers' requirements.
2. What payment methods do you accept? Answer: We accept various payment methods, including credit cards, PayPal, bank transfers, and Alibaba online payments. The specific payment method may vary depending on the order details.
3. Do you provide samples? Answer: Yes, we offer samples for customers to check the quality. Sample fees and shipping costs are usually borne by the customer, but specific terms can be negotiated.
4. What is your delivery time? Answer: Typically, our delivery time is 15-30 working days after receiving the order and deposit. The exact time may vary depending on the complexity of the product and stock availability.
5. Do you offer customization services? Answer: Yes, we provide customization services, including labels, packaging, and design. Please contact us for more information.
6. What is your warranty policy? Answer: We offer a one-year quality warranty. Within this period, any issues resulting from manufacturing defects will be repaired or replaced free of charge.
7. How do you handle returns? Answer: If the product is damaged during shipping or does not match the description, we will accept the return and cover the related costs. Detailed return policies will be specified in the sales contract.
8. How can I contact your customer service? Answer: You can reach out to us via email, phone, or by leaving a message directly on our Alibaba store. Our customer service team will respond within 24 hours.
